Purchase, payment and billing policies applicable to retail customers

1. Retail purchase refers to the purchase of 1 to 24 pieces of jewelry.
2. Paulina Meza Jewelry quotes are valid for 30 business days from the date of shipment.
3. In purchases made by Instagram and Facebook, the client must verify the payment of the product and the cost of the parcel electronically, to the email shop@paulinameza.com, referring to the purchase order.
4. If you require an invoice, you must send your billing information to the email shop@paulinameza.com within a period of no more than 5 days after payment. The invoice will be issued by the Administrative Management once the receipt of payment is verified.
5. Usually the delivery time for national purchases is 3 to 10 business days. If the part does not exist in inventory, and whose manufacture is possible, it will be confirmed via email.
6. The maximum term will be 30 days from the purchase confirmation that Paulina Meza Jewelry sends to the client by email.
7. The customer will be notified via email when the shipment is made. Shipments of merchandise outside of Mexico will be subject to the policies and delivery times of Paulina Meza Jewelry, the parcel company and the required customs procedures.
8. In purchases made by foreigners, the client will assume the corresponding customs procedures and expenses.
9. Paulina Meza Jewelry is not responsible for loss of merchandise, or damage to it, once delivered to the parcel company, for this it is suggested that you purchase shipping insurance.
10. The methods of payment that we accept at Paulina Meza Jewelry are:
    -Purchase via Facebook and Instagram: bank transfer or Pay Pal.
    -Buy online: Visa, Mastercard, American Express, Pay Pal or direct payments in Oxxo stores.
11. Quotations for foreigners will be made in dollars. If the purchase is made, Paulina Meza Jewelry will promptly inform the customer of the bank and account number where the dollar amount or the Pay Pal account will be transferred to make the payment.

Purchase, payment and billing policies applicable to wholesale customers

1. The person interested in being a wholesale buyer of Paulina Meza Jewelry products should contact shop@paulinameza.com
2. The wholesale purchase refers to the acquisition of 25 pieces or more in jewelry.
3. Paulina Meza Jewelry reserves the right to authorize its wholesale clients.
4. Orders must be made in a purchase format provided by Paulina Meza Jewelry, which will be forwarded by the customer to the email shop@paulinameza.com
5. The products will be quoted based on the current wholesale price list, plus the corresponding shipping costs.
6. The Paulina Meza Jewelry quotes are valid for 30 business days from the date of shipment.
7. Any order must cover the 50% advance payment of the total amount for confirmation.
8. The client must send the digital or scanned proof of payment to shop@paulinameza.com with their personal data, as well as the order number.
9. The invoice will be issued by the Administrative Management once the receipt of the requested payment is verified.
10. Usually the delivery time for national purchases is 20 to 45 business days. If the piece does not exist in inventory, and whose manufacture is possible, the maximum period will be 60 days from the confirmation of purchase that Paulina Meza Jewelry sends to the client by email.
11. The customer will be notified via email when the shipment is made.
12. Merchandise shipments outside of Mexico will be subject to the policies and delivery times of Paulina Meza Jewelry, the parcel company, as well as the required customs procedures.
13. In purchases made by foreigners, the client will assume the corresponding customs procedures and expenses.
14. Paulina Meza Jewelry is not responsible for loss of merchandise, or damage to it, once delivered to the parcel company, so it suggests the customer to purchase shipping insurance.
15. The methods of payment accepted by Paulina Meza Jewelry are bank transfer or Pay Pal.
16. Quotations for foreigners will be made in dollars. In the event of the purchase being made, Paulina Meza Jewelry will promptly inform the client of the bank and account number where the amount in dollars will be transferred.

Return policies

1. Paulina Meza Jewelry does not accept returns of merchandise, only exchanges, as long as the pieces are in perfect condition.
2. Changes apply within 5 days of purchase by the retail customer.
3. Returns of parts purchased online are not allowed.
4. No exchanges or returns are applied to wholesale buyers.
5. Any piece that requests a change must be accompanied by its label, purchase receipt and / or invoice.
6. Changes only apply at the point of sale where the piece was purchased.
7. In the event that a nearby point of sale is not found, the customer should contact shop@paulinameza.com

Warranty and repair policies

1. Claims due to manufacturing or assembly failure must be notified to the email shop@paulinameza.com, with a photograph of the damage and description, within the first 30 days from the date of purchase, with Paulina Meza Jewelry taking charge of 50% of the expenses of Shipping. The repair costs will be borne by Paulina Meza Jewelry.
2. In case of repair or cleaning, the client should contact shop@paulinameza.com, in order to agree on the conditions under which their request will be attended. The client assumes the expenses that are generated.

Policy on Special Orders

Paulina Meza Jewelry is an innovative brand that is characterized by designing and manufacturing pieces also in collaboration with special clients.

1. A special order is one that is developed based on customer specifications according to the essence of the brand.
2. Special orders require prior contact with the General Management of Paulina Meza Jewelry, for which an email must be sent to p@paulinameza.com
3. If the General Directorate approves the request, the client must pay an advance of 50% of the total invoice to guarantee the manufacture of the parts. The remaining 50%, plus shipping costs (including insurance) must be covered before shipping.
4. The delivery time will be between 30 and 90 business days. The costs of customs procedures, when applicable, must be covered by the client.
5. Exchanges or returns are not accepted on special orders.
6. The cost of the parcel will be notified to the customer once the merchandise is finished.

Marketing policies

1. For the promotion and advertising of Paulina Meza Jewelry products, the use of printed or digital material for dissemination on social networks is strictly prohibited, other than by the Paulina Meza Jewelry marketing area.
2. Wholesale clients or distributors who wish to sell Paulina Meza Jewelry designs online (website and / or social networks) must request the corresponding digital material from hola@paulinameza.com and cover the cost established by the company.
3. Campaign photographs are free, but must be requested from the marketing area. The use or copying of the digital images contained in the digital media of Paulina Meza Jewelry for personal use is prohibited.

How do I take care of my Paulina Meza Jewelry pieces?

Silver jewelry, when in contact with air, inevitably oxidizes (staining black). For this reason we recommend that when you are not using it, you always keep it in a dry, dark place and in its original packaging or sealable bag, to avoid contact with other objects. In general, one must avoid contact with water or substances that contain chemical products (perfumes, creams or sprays). Do not expose them to the sun. If you have questions about how to clean a specific piece, contact us before making a decision that could damage your jewelry.

Silver pieces care

The polished or shiny surfaces of the silver pieces should be rubbed with a Silver Cleaning Cloth, which can be purchased in our online store or other establishments. The piece is rubbed vigorously with the cloth until the luster of the piece resembles that of a mirror. The parts that have a matte texture should not be rubbed with the Cleaning Cloth as they will lose their matte finish. The Cleaning Cloth is also used on pieces that have materials or finishes that cannot be submerged in any Cleaning Liquid such as stones, pearls, natural materials or other material that is not silver. The pieces stained by the rust that forms on the silver and which gives a black / dirty appearance can be cleaned with the Cleaning Liquid. The Cleaning Liquid can be purchased at our Workshop in Torreón, Coahuila and comes in a small blue bottle. This Liquid is used to clean silver only. The piece is immersed in the liquid for a few seconds depending on how dirty it is and later it is rinsed very well with water and dried perfectly with a towel. If the piece is not perfectly dry, it will rust more easily. Both the Cleaning Cloth and the Cleaning Liquid should never be used on blued silver or gold plated pieces. Neither in pieces that have pearls or stones since it spoils them permanently. The other parts of the piece (pearls, stones, etc.) should be cleaned with a slightly damp cloth.

Gold pieces care

Unlike silver, gold parts do not rust or get dirty on contact with air, however the natural oil from the body can stain the parts and make them look bad. To clean these parts it can be rubbed with the Cleaning Cloth, following the same precautions as with silver. In particular, when the piece has some Texture, the Cleaning Cloth will damage it, so it should not be used on pieces that have Texture. The pieces or parts of white gold should never be rubbed with the Cleaning Cloth as this damages the platinum layer that is attached to the white gold. Another way to clean the gold parts is to use a cloth slightly dampened with alcohol or Windex. This helps remove grease / oil or dirt that builds up on the gold surface of the piece. The other parts of the piece (pearls, stones, etc.) should be cleaned with a slightly damp cloth.

If you have questions about how to clean a specific piece, contact us before making a decision that could damage your jewelry.